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ClickSafety Support: OSHA FAQs

OSHA Frequently Asked Questions (FAQ)

When it comes to OSHA online courses, ClickSafety has you covered. We're an OSHA-Authorized Online Outreach Training Provider, our courses will satisfy your OSHA 10-Hour and OSHA 30-Hour requirement, you'll receive a valid DOL/OSHA Card and we have more years of experience delivering online OSHA courses than anyone in the industry. Here are the most common questions you might have about taking an OSHA online course.

Question  Answer
What happens once I register and purchase an OSHA online course?
  When you checked out and purchased your course, you were asked to create a ClickSafety account if you did not already have one. Once your purchase is complete, you can log into your account using your username and password and start your course at any time. Once you start your OSHA course, remember that you have 180 days from when you started to complete your course.

Will I get the same OSHA card as I would from OSHA-Authorized classroom training?
  Yes! ClickSafety sends your exam results to OSHA and then mails a signed and valid Department of Labor (DOL) OSHA card directly to you. The advantage of online training is convenience; you choose when to take your OSHA training course. You can start and stop whenever you like. The ClickSafety learning management system will remember where you were, so you can start right where you left off.
How long do I have to complete the online OSHA training course?
  OSHA requires that an online OSHA 10 or OSHA 30 course be completed within six months from the day you start the course.
What happens if I don't finish my OSHA course within 6 months after starting it?
  ClickSafety Support can reassign/reset your OSHA course if you haven't completed it by the OSHA-imposed six month deadline. There is a reassignment/reset fee for this service. Please contact Support via Phone to make payment.
OSHA 10-Hour Course: $50
OSHA 30-Hour Course: $100

How long can I spend taking an OSHA course each day?
  OSHA has regulations regarding how much time you can spend in your OSHA course which apply for both instructor-led classroom and online courses. 

1. You can't spend more than 7.5 hours in the program within a day.
2. If you have reached your 7.5 hour daily limit, the course will time you out and let you know that you have exceeded your daily limit. 
3. You must spend at least two days in an OSHA-10 hour course and 4 days in an OSHA-30 course.
How soon will I receive my OSHA Card?
  As soon as you complete the Final Exam and the OSHA Course Evaluation, you will be able to print a course completion certificate directly from your computer. Please allow 6-8 weeks for delivery of your valid OSHA Card.
When does my OSHA Card expire?
  The Department of Labor (DOL) OSHA Card issued by ClickSafety does not have an expiration date. However, since OSHA regulations change periodically, ClickSafety recommends that you renew your training every 4-5 years.
How many questions are in the OSHA Final Exam? What score do I need to pass?
  The final exam for the online OSHA 30-Hour course has 100 questions; the online OSHA 10-Hour course has 40 questions. The final exam requires a minimum score of 70% to pass. The OSHA Outreach Program only allows 3 attempts for all checkpoint exams, as well as the final exam.
I've lost my OSHA Card - how do I get a replacement?
  ClickSafety can offer you an OSHA Replacement Card if you completed your course less than 5 years ago, completed your OSHA training from and have not already requested or received a replacement card from ClickSafety or DOL/OSHA before. Please read the conditions at the OSHA Replacement Card page: Click here to order a replacement card online.

If you don't know if you're eligible to receive a replacement card or if you have additional questions, contact Customer Support: There is a $99 processing fee.

Why didn't my purchase go through?
  Please ensure that the Credit Card number was entered correctly. If you continue to have problems or questions, call Customer Support at 1-800-971-1080.
I'm located outside the United States; why can't I take your online OSHA course?
OSHA has placed restrictions on Outreach Training Program classes. The Occupational Safety and Health Act (OSHA) is a Federal agency within the United States. The agency covers workers and employers in the 50 states and certain territories and jurisdictions under federal authority. Those jurisdictions include the District of Columbia, Puerto Rico, the Virgin Islands, American Samoa, Guam, Northern Mariana Islands, Wake Island, Johnston Island, Panama Canal Zone, and the Outer Continental Shelf Lands as defined in the Outer Continental Shelf Lands Act.

OSHA training programs such as the OSHA Training Institute (OTI) Education Center program and the Outreach Training Program are intended for workers covered under the Occupational Safety and Health (OSH) Act of 1970 within the Agency's geographic jurisdiction.

For this reason, OSHA Outreach Training Program classes must be limited to training conducted within OSHA's jurisdiction. Classes delivered outside of OSHA's jurisdiction will not be recognized as Outreach Training Program classes, and trainers will not receive student course completion cards for those students.
Why am I being charged a processing fee for my OSHA course?
  This is a processing fee for the new plastic OSHA card that you will be receiving upon successfully completing the course. This fee covers the cost of the new OSHA plastic cards, as well as shipping and handling. These new cards have a more durable plastic design, ship faster than the previous cards and have QR codes and watermarks to reduce the risk of fraud.

Burlington, MA 01803
Call: 800.971.1080